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Fire & Water - Cleanup & Restoration

What Should I Do After Water Intrusion in My Property?

9/8/2020 (Permalink)

house cutout, insurance form Water Damage in Your Wilmington Home? Why Call SERVPRO? We Can Help with the Claim to Expedite the Restoration and Mitigate Losses

Contacting a Professional Water Restoration Company in Wilmington Can Help to Mitigate Losses in your Home. SERVPRO Water Technicians Are Local to your Area.

What questions should I answer about water restoration?

When we receive a Wilmington resident's call, our approach is to gather as much information as possible. After calling your insurance provider, you can reach out to a local restorer to file a notification of loss. The first notice of loss (FNOL) includes information about your address and the type of losses at the property. You do not need to be an expert in water damage restoration to file the first notification of loss. Our customer service team can guide you through the form, asking questions related to the incident. The source of water intrusion, the condition of your property, and how long ago the incident occurred are all typical questions to answer. Using this information, our team can put together a job guideline for our technicians.

What factors do water technicians consider after receiving a notification of loss?

Information about the type of harm occurring at the property is essential to providing water restoration in your Wilmington home. Preparation is crucial in any time-sensitive job, and our goal is to mitigate losses quickly to reduce inconvenience. We can use your information to calculate our equipment needs, how many technicians are necessary, and the safety equipment we may need on the job. A clean water emergency, for example, may require electric submersible pumps to remove excess water. A contaminated water issue, on the other hand, may need pumps capable of transporting solid waste. SERVPRO promises to arrive on-site, with the necessary equipment to begin work, within four hours of notification of loss.

What are your essential values for water restoration?

  • Arriving at the right location and on-time
  • Stocking the correct equipment, human resources, and professional products to complete the job
  • Communicating with customers courteously and professionally throughout

Filing a notification of loss is the first step to getting your home back to its preloss condition. Contact SERVPRO of Brandywine / Wilmington at (302) 762-8080.

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